When a business requirement passes along the application delivery lifecycle and becomes a functional update to a production service for the business and customer, how many times will it have been subject to 'Change management'? How many change management systems and processes does it take to govern and control the delivery of IT changes? The simple answer is far too many, incurring unnecessary expenditure and impeding the delivery of IT function and service to our users.

MKS has written a white paper on using unified change management as an approach that allows the business to automate IT and software processes, while uniting process frameworks such as ITIL, CMMI and CobiT, to better meet IT governance and compliance goals, achieve higher levels of process maturity and make substantial productivity gains. To read the report, register at the MKS web site.